We're always looking to improve your experience, so we're introducing amazing new features, a fresh look, and powerful tools designed to make your banking more accessible and enjoyable.

Yes, you will need to download our new mobile banking app! Search the app store for: "Great Erie FCU Mobile Banking."

Yes, you'll need to re-enroll with a new username and password using your member number and some personal info. Don't worry—we've got detailed guides, helpful videos, and friendly staff ready to assist you every step of the way.

To prepare, make sure your contact information is up to date and keep your member number handy. You may request your member number at your local branch or view it by downloading your statement. These steps are essential for enrolling in the new platform and ensuring a smooth transition so you can enjoy all the new features! 

You can re-enroll at your convenience, but for the best experience, we recommend doing it within the first six months to start enjoying all the new features right away.  

Yes, for security reasons, you will need to re-enable face authentication in your mobile app. You can easily set this up within the settings page of your mobile app. 

As part of this transition, some services will be temporarily unavailable. This is standard for financial institutions during a core system upgrade. We'll share exact timing and details well in advance so you can plan around it easily. Our goal is to keep this process as smooth and minimally disruptive as possible.  

Each user on your account will need to enroll separately. This includes joint account holders, co-signers, and any other authorized users. By registering individually, everyone can enjoy personalized access and all the great features the new platform offers!